Licences and your account
Open a support ticket
How to ask our developers for help and what to include so we can answer quickly.
In Licences and your account
Customers with a licence can open a ticket from Support tickets in their account. We reply within one working day.
Include these details
- The product and licence the question is about.
- Your platform version (for example Magento 2.4.7) and PHP version.
- What you expected to happen, and what happened instead.
- Screenshots or log files, attached to the ticket (up to 5 files, 10 MB each).
When we reply, you receive an email. Answer from the ticket page so the whole conversation stays in one place. Mark the ticket as resolved when everything works.
Still stuck?
Customers can open a ticket from their account. Our developers answer within one working day.