Puja Kumari
Puja Kumari writes about e-commerce strategy, SEO for business owners, store operations and online growth for Pracoda Technologies. Her guides turn the experience of the Pracoda team, which builds and supports Magento 2 and custom online stores for clients in India and abroad, into practical advice that store owners and managers can act on without a technical background.
Order Tracking and Delivery Updates Customers Actually Want
After paying, customers want to know one thing: when will it arrive? Clear, timely delivery updates reduce anxiety, cut "where is my order?" emails and build trust. This guide explains which updates to send, how to handle delays and how to set up tracking that works.
E-commerce Website Maintenance: What to Budget and Why
A store is never finished. Platforms release security fixes, extensions need updates, browsers change and your business keeps evolving. This guide explains what ongoing maintenance involves, why skipping it costs more, how to budget for it and what to expect from a support plan.
Internal Linking for Online Stores: A Practical System
The links between your own pages guide shoppers through the store and tell search engines which pages matter most. This guide sets out a practical internal linking system for online stores, from menus and breadcrumbs to product links, guides, anchor text and regular audits.
E-commerce Fraud Prevention: Protect Revenue Without Blocking Buyers
Fraud costs online stores money through stolen goods, chargebacks and fees, but overly strict checks turn away genuine customers. This guide explains the main types of fraud, the warning signs and the layered checks that stop fraud while letting good orders through.
A/B Testing for Online Stores Without Fooling Yourself
A/B testing promises proof that a change works, but many store tests produce results that are wrong or meaningless. This guide explains how to choose what to test, how much traffic you need, which measures matter and how to read results without fooling yourself.
Headless Commerce Explained for Store Owners
Headless commerce separates the shop front customers see from the system that runs products, carts and orders. It promises speed and flexibility, but it also adds cost and complexity. This guide explains what headless really means for a store owner and how to judge whether you need it.
Personalisation for Online Stores Without Being Creepy
Personalisation can make an online store feel like a helpful shop assistant who remembers what you like. Done badly, it feels like being followed. This guide explains which kinds of personalisation help shoppers, what data you need, how to respect privacy and how to measure whether it works.
Multi-Language Online Stores: Translation and SEO Done Right
Shoppers are far more comfortable buying in their own language, especially for larger purchases and anything involving policies or checkout. This guide explains how to plan a multi-language store, translate it properly, structure it for search engines and keep every language up to date.
Protecting Your Store From Bots, Scrapers and Card Testing
Much of the traffic to online stores comes from automated software, and not all of it is friendly. Bad bots test stolen cards, break into accounts, copy prices and grab limited stock. This guide explains the threats and the layered defences that stop them.
Influencer Marketing for Online Stores: A Careful Approach
Creators can introduce your products to audiences who trust them, but influencer marketing can also burn budget with little to show. This guide explains how online stores can choose the right creators, agree fair terms, follow disclosure rules and measure real results.
Customer Service for Online Stores: Channels, Tools and Standards
Customers judge an online store by how it treats them when something goes wrong. This guide explains how to choose support channels, set response standards, reduce avoidable contacts with self-service, pick tools and turn customer conversations into improvements.
User Acceptance Testing for Online Stores: A Practical Guide
Before you accept a new store or a major change from your developer, your own team needs to confirm it works the way the business needs. This guide explains how to plan and run user acceptance testing, with scenarios, roles and a clear way to decide when you are ready to launch.
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